ku9vip Privacy Policy
Your privacy is important to us. This policy explains what personal information we collect, why we collect it, how it is stored, and the rights you hold over your own data.
The cards below highlight the core principles of our data handling approach. Full details follow in the numbered sections.
Who We Are and How to Contact Us
ku9vip operates an online casino and sports betting platform accessible at ku9vip.ws. We are the data controller responsible for the personal information collected through the platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, please contact our dedicated privacy support team at [email protected]. We aim to respond to all privacy-related enquiries within five business days, measured in Bangladesh Standard Time (BST, UTC+6).
This Privacy Policy applies to all personal data collected from individuals who visit, register for, or interact with the ku9vip platform, including through any mobile-optimised interface, customer support channel, or payment processing flow.
Information We Collect
We collect personal information in order to operate a secure, compliant, and functional gaming platform. The categories of data we collect include the following:
2.1 Registration and Identity Data
- Full legal name as it appears on your government-issued identification.
- Date of birth (used to verify that you meet the minimum age requirement of 21 years).
- Email address and mobile phone number.
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal) and postal code.
- Username and encrypted password credentials.
2.2 Identity Verification (KYC) Data
- National ID card number, passport number, or other government-issued identification document details.
- Photographs or scanned copies of identity documents submitted to fulfil Know Your Customer (KYC) obligations.
- Selfie or liveness check images where required to confirm document authenticity.
2.3 Financial and Payment Data
- Mobile banking account numbers associated with bKash, Nagad, Rocket (DBBL), or Upay wallets.
- Bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions where bank transfer is used.
- Partial card details (last four digits and card type) for Visa and Mastercard transactions. Full card numbers are processed exclusively by our certified payment gateway partners and are never stored on ku9vip servers.
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.
2.4 Usage and Technical Data
- IP address and approximate geographic location derived from IP data.
- Device type, operating system, browser type and version.
- Pages visited, games played, session duration, betting activity, and platform interaction logs.
- Cookie identifiers and similar tracking technologies (see Section 7 for full details).
2.5 Communications Data
- The content of support messages, complaints, and any other correspondence you send to ku9vip via email or in-platform chat.
- Responses to any surveys, feedback forms, or promotional opt-in requests.
How We Use Your Information
ku9vip uses personal data only for legitimate purposes that are necessary to provide and improve our services, meet legal obligations, and protect the security of the platform and its users. Specifically, we use your data to:
- Create, verify, and maintain your ku9vip account, including confirming your identity and age eligibility.
- Process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, or other approved channels) and maintain accurate financial records of all transactions.
- Detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other illegal or prohibited conduct on the platform.
- Comply with any applicable anti-money laundering (AML) obligations, including the retention of transaction records and identity verification documentation for the required statutory period.
- Provide customer support and respond to your queries, complaints, and escalations promptly and accurately.
- Send you account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates. These communications are not optional as they are necessary for the safe operation of your account.
- Send you marketing and promotional communications, including information about bonuses, seasonal promotions tied to events such as Eid, Pohela Boishakh, or the IPL and BPL cricket seasons — but only where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].
- Improve the ku9vip platform through analysis of aggregated, anonymised usage data, including identifying popular games, peak traffic periods, and areas where the user experience can be enhanced.
- Enforce our Terms & Conditions, including taking action against accounts that violate our fair play or responsible gaming policies.
Legal Basis for Processing
ku9vip processes your personal data on the following legal grounds:
- Contractual necessity: Processing your registration data, payment information, and account activity records is necessary to fulfil our obligations under the user agreement you enter when registering for the platform.
- Legal obligation: Retention of KYC documents, transaction logs, and identity verification records is required to comply with applicable anti-money laundering regulations and financial record-keeping obligations.
- Legitimate interests: Fraud prevention, security monitoring, platform improvement, and abuse detection are carried out on the basis of our legitimate interest in operating a safe and fair gaming environment.
- Consent: Marketing communications and non-essential cookies are processed only where you have given clear, freely given, and revocable consent.
Sharing Your Information with Third Parties
ku9vip does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may, however, share data with carefully selected third-party service providers who assist us in delivering the platform, strictly under confidentiality agreements and only to the extent necessary for the specific service they provide. These partners include:
- Payment processing partners (including the operators of bKash, Nagad, Rocket, and card payment gateways) for the purpose of processing your deposits and withdrawals.
- Identity verification and KYC service providers who assist us in confirming the identity and age of registered players.
- Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who supply the casino games and associated game logic infrastructure available on the platform.
- Cloud hosting and data storage providers who maintain the infrastructure on which the platform operates, subject to appropriate data processing agreements.
- Fraud detection and cybersecurity vendors whose tools assist in identifying and preventing unauthorised account activity.
We may also disclose your personal data to law enforcement authorities, regulatory bodies, or courts where we are required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of ku9vip, its users, or the public.
Data Retention
ku9vip retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal and regulatory obligations. The following retention periods generally apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity documents | Duration of account + 5 years after closure |
| Transaction / payment records | Duration of account + 7 years after closure |
| Support communications | 3 years from date of last interaction |
| Marketing consent records | Until consent is withdrawn + 2 years |
| Technical / usage logs | 12 months on a rolling basis |
Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data is pseudonymised and segregated from identifiable records.
Cookies and Tracking Technologies
ku9vip uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the platform reliably and to understand how users interact with it. The following types of cookies may be set when you use ku9vip:
- Strictly necessary cookies: These are essential for the platform to function. They include session authentication tokens that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
- Analytical cookies: These collect anonymised data about how players navigate the platform, which games are most frequently launched, and where users encounter errors. This information helps us improve the platform experience. Analytical cookies are only set with your consent.
- Functional cookies: These remember your preferences between visits, such as your preferred deposit method or display settings. They are set with your consent and can be disabled without preventing access to the platform.
You may withdraw your consent to non-essential cookies at any time by contacting [email protected]. Note that disabling analytical or functional cookies may reduce the personalisation of your experience on the platform but will not prevent you from accessing games or managing your account.
Data Security
ku9vip employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
- Encryption of sensitive data fields at rest within our database infrastructure.
- Strict access controls ensuring that only authorised personnel with a demonstrable operational need may access personal data, and only to the minimum extent required.
- Regular internal security reviews, penetration testing, and vulnerability assessments of the platform infrastructure.
- Audit logging of all administrative access to personal data records.
Whilst we take data security seriously and maintain robust protective measures, no system connected to the internet can be guaranteed to be completely secure. You also play an important role in keeping your account safe — please ensure your password is strong and unique, and never share your login credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
Your Data Rights
As a registered ku9vip player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will respond within ten business days of receiving a valid request.
Children and Minors
The ku9vip platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person who does not meet the minimum age requirement, we will immediately suspend the associated account, delete the data in question, and refund any deposited funds to the originating payment account after completing appropriate verification steps.
If you believe that a minor has registered on the platform or that we have inadvertently collected data from an underage individual, please notify us immediately at [email protected] so that we can take prompt corrective action.
Changes to This Privacy Policy
ku9vip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the email address associated with their account or through an in-platform notification.
We encourage you to review this page periodically to stay informed about how we handle your personal data. Your continued use of the ku9vip platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.